1. Do you ship internationally?
We do ship internationally to all countries under normal circumstances. With the onset of Covid-19 there are some countries which we re currently not shipping to. Please see our update in the "Are there any countries you don't ship to because of Covid-19?" section below. Currently, we are not shipping jewellery outside of the UK. This is subject to change in due course.
2. How long does it take to ship out my order and how long does delivery take?
Due to COVID-19, orders from the EU will be processed and shipped out within 2-7 days working days and orders from the US and Canada will be processed and shipped out within 2-3 weeks. We typically ship out orders within 5 business days.
3. How can I check the size of my garment?
Each item includes its own size chart. The measurements are in inches. Please measure yourself before ordering.
4. Do you allow Returns and Exchanges?
Yes, we allow the return and exchange of unworn and unwashed items if we receive them within 21 days after it was delivered to you. For additional details on returns and exchanges, visit our Returns page.
5. Are there any countries you don't ship to because of Covid-19?
We don't ship to the following countries: American Samoa, Angola, Argentina, Azerbaijan, Bermuda, Bolivia, Botswana, Brunei, Cameroon, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guatemala, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kiribati, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi, Mauritania, Mauritius, Mongolia, Myanmar, Nepal, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.
We have started shipping to Bahrain, Benin, Burkina Faso, Burundi, Cape Verde, Curacao, Ethiopia, Faroe Islands, Ghana, Grenada, Guinea Bissau, Kenya, Lebanon, Lesotho, Maldives, Mozambique, Namibia, Nigeria, Pakistan, Sri Lanka, St. Martin, Suriname, Swaziland (Eswatini), Zambia.
This list is current as of July 22, 2020.