We are ASILI Clothing Limited (Company Number: 12671956), a company registered in England and Wales. Our Head Office is at Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.
When you shop with us these terms apply. They are important for both of us as they set out what we expect from each other, and they also give you helpful information.
We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to be at least 16 years old and have a credit or debit card that we accept and be authorised to use that credit or debit card.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You cannot change your order – you will need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
In some cases, if we notice something unusual on an order, we may need to refuse or cancel the order (even if we have previously confirmed your order).
If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they will be happy to speak to you about it.
Prices, Product Images and Descriptions
The product images shown are for illustration purposes only and may not be an exact representation of the product.
One the rare occasion, it’s possible that a product/promotion may have been priced up or described incorrectly. If we discover an error for any goods you’ve ordered, we will tell you as soon as possible and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We try our upmost to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much, and you should be able to track your parcel’s progress.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Please remember to enter the code at checkout.
Here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you, please keep it secret and don’t let anyone else use it or abuse it.
If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code without telling you.
If a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we may have to cancel, modify or suspend the Promo Code.
We are more than happy to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Violations of Use
You must not misuse or tamper with our website and apps nor otherwise mess with our tech or functionality or steal our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our customers the best service, so we take them seriously. ASILI will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our website, we cannot guarantee that it will always be secure from bugs, viruses or troublemakers.
Also, you are not allowed to use automated systems or software to extract data from our website
Violators of these conditions will be liable to indemnify, defend and hold ASILI, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.
Intellectual property, software and content
ASILI owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You can store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You are also not allowed to use the ASILI logo or any ASILI brand or trademark (or any marks which are colourably similar) without our express permission.
Linking into this website
It is permitted for you to link to asiliclothing.com if you do so in a way that is non-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please do not link in a way that suggests any form of approval or endorsement by ASILI where none exists.
Our website must not be framed on any other site without our permission.
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
- Send us an e-mail: firstname.lastname@example.org
- Post: ASILI Customer Care, Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom
We have the right to amend, remove or vary our services and/or any part of the Website (including our T&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.